Return & Refund Policy
Return & Refund Policy
At Evopure, customer satisfaction is important to us. This Return & Refund Policy applies to orders shipped within the United States.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unopened, with any original seals intact, and in its original packaging. You will also need the receipt or proof of purchase.
Due to health, safety, and hygiene reasons, opened or used products cannot be returned unless the item is defective, damaged, or you received the wrong product.
How to Start a Return
To start a return, please contact us at:
Please include your order number, the email used at checkout, and the reason for your return request.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Approved returns must be sent to the following return address:
Evopure Returns
10400 NW 21st St
Doral, FL 33172
United States
You can always contact us for any return questions at:
Damages and Issues
Please inspect your order as soon as it arrives.
If the item is defective, damaged, or if you receive the wrong item, please contact us immediately at support@evopure.com so that we can evaluate the issue and make it right.
Depending on the situation, we may offer a replacement, store credit, or refund.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Opened or used products
- Products with broken or removed safety seals
- Final sale or clearance items
- Gift cards
- Items returned without prior authorization
- Products not purchased directly from Evopure
We reserve the right to refuse returns that do not meet the requirements of this policy.
Please contact us at support@evopure.com if you have questions or concerns about your specific item.
Exchanges
We do not offer direct exchanges at this time.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.
Original shipping charges are non-refundable unless required by law or unless the return is due to an error on our part.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not.
If approved, you will be automatically refunded to your original payment method within 10 business days.
Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at:
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at:
Once an order has been processed, shipped, or fulfilled, we may not be able to cancel it. In that case, you may request a return after receiving the item, subject to the terms of this policy.
Company Information
Evopure Store
1209 Mountain Road Pl NE, STE R
Albuquerque, NM 87110
United States
Contact Us
For any questions about returns, refunds, or your order, please contact our customer support team:
Email: support@evopure.com
Phone: +1 805-885-0302
Company Address: 1209 Mountain Road Pl NE, STE R, Albuquerque, NM 87110, United States
Return Address: 10400 NW 21st St, Doral, FL 33172, United States